![bg-service50.png](https://static.wixstatic.com/media/c7ef0d_0271a4e49672403c8487c7d7cbf9f8c1~mv2.png/v1/fill/w_49,h_11,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/c7ef0d_0271a4e49672403c8487c7d7cbf9f8c1~mv2.png)
How it Works?
Leverage composable Business Process Modeller, Decision Modeller & API integration to create a flexible case management strategy
Managing Fraud Investigations
The ability to access critical data on a single pane of glass can exponentially improve investigations. Leverage a configurable visualization framework along with API integration and complex process models to deliver faster results.
![Rectangle 503.png](https://static.wixstatic.com/media/c7ef0d_0f277fce84f141819224763c819b4009~mv2.png/v1/fill/w_161,h_163,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Rectangle%20503.png)
![Group 12804.png](https://static.wixstatic.com/media/5e088a_54c059a24af24bd69a6ca08bd7089c1a~mv2.png/v1/fill/w_216,h_124,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Group%2012804.png)
![Group 12775.png](https://static.wixstatic.com/media/5e088a_de4e81c29fc043b19fda375d8d06472b~mv2.png/v1/crop/x_0,y_25,w_271,h_192/fill/w_189,h_134,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Group%2012775.png)
![Group 12803.png](https://static.wixstatic.com/media/5e088a_229f04232b704c88b085111693046919~mv2.png/v1/fill/w_205,h_134,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Group%2012803.png)
![Group 12883.png](https://static.wixstatic.com/media/5e088a_d89bd75047614105a4aff93e8ab923f2~mv2.png/v1/crop/x_0,y_23,w_319,h_215/fill/w_189,h_124,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/Group%2012883.png)
![business.webp](https://static.wixstatic.com/media/5e088a_3429906030b74544ba3c33b1d3fa995c~mv2.webp)
Composable Business Process
Flexibility in authoring and executing complex business logic and processes is core to modern case management. We offer the ability to embed analytics, AI, and other data-driven insights into your day-to-day business decisions.
Modern Architecture
A fully composable, modern architecture empowers you to rapidly address new and emerging use cases through common functionality. Partner across IT, business, product, security and data science with the ability to meet functional and non-functional requirements.
![Rectangle 503.png](https://static.wixstatic.com/media/c7ef0d_0f277fce84f141819224763c819b4009~mv2.png/v1/fill/w_163,h_163,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/Rectangle%20503.png)
![Group 12834.png](https://static.wixstatic.com/media/5e088a_4d9b19c9a3e843f89fd056b26f80195f~mv2.png/v1/fill/w_53,h_27,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Group%2012834.png)
![Group 12836.png](https://static.wixstatic.com/media/5e088a_076e88fd42d54b2a8560e05d2f1333c3~mv2.png/v1/fill/w_41,h_27,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Group%2012836.png)
![Group 12837.png](https://static.wixstatic.com/media/5e088a_48f985d8e69f42828f3c1ad5d698437f~mv2.png/v1/crop/x_0,y_23,w_313,h_174/fill/w_53,h_29,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Group%2012837.png)
![Group 12835.png](https://static.wixstatic.com/media/5e088a_560bc2739ef74721a61302b090bd8e5d~mv2.png/v1/crop/x_0,y_2,w_417,h_221/fill/w_55,h_29,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Group%2012835.png)
Problem Statement
![Group 12827.png](https://static.wixstatic.com/media/5e088a_6bdfd9eb9ce948d89ee2c12b9956eb00~mv2.png/v1/fill/w_70,h_70,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/Group%2012827.png)
Audit Trails
Maintain a comprehensive record of all communication activities, including timestamps, sender/receiver information, and content. This is crucial for regulatory compliance and forensic investigations
![Group 12826.png](https://static.wixstatic.com/media/5e088a_b9ae7752c5d946469edbcd3a7bb013b3~mv2.png/v1/fill/w_70,h_69,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/Group%2012826.png)
Channel Management
Omni channel support is key to engaging with today's customers: CRM, IVR, Email, Whatsapp, SMS and App based notifications are all part of the options.
![Rectangle 503.png](https://static.wixstatic.com/media/c7ef0d_0f277fce84f141819224763c819b4009~mv2.png/v1/fill/w_188,h_188,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/Rectangle%20503.png)
![Group 12806.png](https://static.wixstatic.com/media/5e088a_6f072db5019c42a1a0ee2e79a87a01ad~mv2.png/v1/crop/x_0,y_12,w_291,h_209/fill/w_194,h_139,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/Group%2012806.png)
![Group 12805.png](https://static.wixstatic.com/media/5e088a_ff952fbb11d2467bbe8d10684984668c~mv2.png/v1/fill/w_52,h_34,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Group%2012805.png)
![Group 12778.png](https://static.wixstatic.com/media/5e088a_2f3f160dcd6e4812b96dc1d5fda1908e~mv2.png/v1/fill/w_106,h_23,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Group%2012778.png)
Validating STR & SAR filings
Facilitate analysts in quickly identifying and validating data needed for regulatory submissions like Suspicious Transaction Reportings & Suspicious Account Reports. Support multi stage approvals, maker checker and quality (QA/QC) control workflows.
Omni channel engagement
Deliver on the promise of hyper-personalized experiences by seamlessly integrating email, sms, whatsapp, mobile apps, text messaging, phone, IVR & mobile apps to ensure interaction through the channel that customers prefer.
![omni.gif](https://static.wixstatic.com/media/5e088a_9188227dc24747b2861341c59f5e8429~mv2.gif)
![Rectangle 503.png](https://static.wixstatic.com/media/c7ef0d_0f277fce84f141819224763c819b4009~mv2.png/v1/fill/w_195,h_195,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/Rectangle%20503.png)
![Group 12840.png](https://static.wixstatic.com/media/5e088a_80b56cf420cf4274805dc8adbe2edeeb~mv2.png/v1/fill/w_52,h_33,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Group%2012840.png)
![Group 12841.png](https://static.wixstatic.com/media/5e088a_ffb7f1e385f84a359a901e6623a3796c~mv2.png/v1/fill/w_52,h_30,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Group%2012841.png)
![Group 12838.png](https://static.wixstatic.com/media/5e088a_aa9ed15fb8d34acb925657292f931dfb~mv2.png/v1/fill/w_54,h_35,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Group%2012838.png)
![Group 12839.png](https://static.wixstatic.com/media/5e088a_b3bc09ad497f4e6e8027db0a446e0dc2~mv2.png/v1/fill/w_58,h_35,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/Group%2012839.png)
API & Adapter driven integration
Leverage existing APIs or publish your own, integrate with external data sources including new age data vendors or old generation systems & applications with equal ease. Drona Pay offers configurable Adapters that help easy cross system integration.